The Microsoft Analyst Relations page features lot’s of reports for which Microsoft has obtained the reprint or distribution rights. I have made a selection of the 2007 reports on topics that mean something in ‘my world’ :
Below is a collection of reports published by leading independent analyst firms on, or including, Microsoft. Microsoft has secured all copyright and publishing privileges with the firms to include the reports on this site for all audiences. All reports were researched and funded by the analyst firms themselves.
(some links may expire over time)
- Microsoft: The Latest Disruptor in Enterprise Search (Forrester Research, Nov. 6, 2007, .pdf, 104K) This Forrester report examines Microsoft’s expanded enterprise search offerings. Analyst Ken Poore writes “Microsoft Search Server 2008 raises the bar and frees up search. This week, Microsoft made its latest move into the enterprise search platforms market with two strategic products: Microsoft Search Server Express 2008 and Microsoft Search Server 2008. These products deliver a solid set of features that reset the feature/price/ease-of-use equation for entry-level and midtier enterprise search.”
- Microsoft Drives a Wedge Between High and Low-End Enterprise Search (Forrester Research, Sept. 28, 2007, .pdf, 121 kb) This Forrester report examines Microsoft’s position into the enterprise search market. Analyst Matthew Brown writes “Microsoft offers significantly improved search capabilities in MOSS 2007 and its standalone search product, MOSS 2007 for Search. And Microsoft isn’t just throwing products into the market. Instead, it has mobilized the entire organization behind search, including extensive marketing and events, partner training programs, and specific global sales goals.”
- Magic Quadrant for Information Access Technology, 2007 (Gartner, September 5, 2007): This Gartner Magic Quadrant by Whit Andrews evaluates leading vendors in the Information Access market which extends beyond enterprise search to encompass a collection of information access technologies. Gartner positions Microsoft in the Challengers quadrant. According to Gartner, “Challengers possess sufficient resources to effectively penetrate the information access technology market.”
- How Secure Should Your Search Be? (Forrester Research, Inc., April 12, 2007, .pdf, 128 kb) This Forrester report examines enterprise search security as a complex issue that requires careful weighing of requirements to achieve “winning search strategies that will balance costs with advanced functionality.” For example, organizations should consider whether search will span more than one secure repository and if the answer is ‘yes’, analyst Matt Brown writes companies should evaluate “higher-end products including those from infrastructure providers such as Microsoft.”
Messaging and Workflow
- Messaging, Workflow Roadmap Announced (Directions on Microsoft, Oct. 30, 2007, .pdf, 377 kb) “Oslo supports principles – service-oriented architecture and composite applications – that Microsoft believes will drive future business application development.”
SaaS / Enterprise 2.0 / Consumerisation
- Evaluating IBM, Microsoft, Oracle and SAP Web and Consumerization Strategies (Gartner Research, Oct. 3, 2007) This vendor evaluation looks at Consumerization and the Web as two related and highly impactful issues facing users and vendors today. Analysts David Mitchell Smith and Charles Abrams state that “one major force behind the consumerization of IT is the Internet and enterprises’ adoption of Internet technologies.”
- Rich Internet Apps Move Beyond The Browser (Forrester Research, June 27, 2007) This Forrester report examines the adoption of rich internet applications (RIAs). The independent report finds that while early RIAs were exclusively browser-based, new platforms from Microsoft [and other vendors] broaden developer options for delivering rich media and content to clients. Forrester writes that “Microsoft has a tactical edge because its dominant position at the desktop with the .NET Framework will attract large numbers of developers who already target Microsoft’s desktop and browser platforms.”
Enterprise Content Management
- Magic Quadrant for Enterprise Content Management, 2007 (Gartner, September 21, 2007): This Gartner Magic Quadrant by Karen Shegda evaluates leading vendors in the Enterprise Content Management market which includes web content management, records management, document imaging, document management, workflow and document-centric collaboration. Gartner positions Microsoft in the Visionaries quadrant.
- Magic Quadrant for Unified Communications, 2007 (Gartner, August 20, 2007): This Gartner Magic Quadrant by Bern Elliot evaluates leading vendors in the unified communications market. Gartner positions Microsoft in the Leaders quadrant. According to Gartner, “The Leaders quadrant contains vendors selling comprehensive and integrated UC solutions that directly, or with well-defined partnerships, address the full range of market needs.”
- Microsoft Communicator Overhangs the Enterprise Communications Market (Gartner, Inc., May 1, 2007) In this Gartner report, analyst Geoff Johnson discusses Microsoft’s upcoming launch of Office Communications Server 2007. He states that “reliable integration of communications into enterprise platforms is a necessary precursor to the eventual development of communications-enabled business processes.”
- A Look at Improvements and Shortcoming in Microsoft Office 2007 Desktop Applications (Forrester Research, July 17, 2007, .pdf, 464 kb) This report, the second in Forrester’s “Innovation on the Desktop” series, states that “the breadth of Microsoft Office 2007 and its change of focus from desktop apps to a full system targeted at information workers warrants careful consideration by (Information and Knowledge Management Professionals.)” Analyst Kyle McNabb writes that “office productivity will evolve, taking advantage of more thin client and SaaS approaches, but we’ve not seen the end of the thick client.”
Project and Portfolio Management
- Magic Quadrant for IT Project and Portfolio Management, 2007 (Gartner, June 15, 2007, .pdf, 213 kb): This Gartner Magic Quadrant by Matt Light and Daniel Stang evaluates leading technology solution vendors in the IT Project and Portfolio Management space. Gartner positions Microsoft in the Leaders quadrant. According to Gartner, Leaders “distinguish themselves with relatively high ratings in many characteristics, not just a few” and “also tend to have,
not just capable system integration partners, but some core, direct PPM service offerings, going beyond implementation and support to include process-change consulting.”
Customer Relationship Management
- Microsoft Leads in Record-Centric Customer Service Management Software: The Forrester Wave™ Vendor Summary, Q2 2007 (Forrester Research, May 24, 2007, .pdf, 199 kb) “Microsoft Dynamics CRM, which delivers sufficient customer service capabilitie at a low cost, has emerged as a leader among customer record-centric products. Although not as functionally rich in core customer service capabilities, Microsoft compensates through its architecture, integration, usability, and business strategy. The product shines in its ability to support agents through phone agent, blended agent, and agent collaboration tools — all of which sit on top of a solid workflow engine. In the future, look for Microsoft to exploit its Customer Care Framework, a modular XML Web Services architecture for rapid development and deployment of contact center solutions.”
- Magic Quadrant for CRM Customer Service Contact Centers, (Gartner, March 6, 2007): This Gartner Magic Quadrant by Michael Maoz evaluates leading CRM vendors in the customer service contact centers space and positions Microsoft Dynamics CRM in the Visionary quadrant. According to Gartner, Visionaries are ahead of potential competitors in delivery of innovative products and/or delivery models.
- The Forrester Wave™: Midmarket CRM Suites, Q1 2007 (Forrester, February 21, 2007, .pdf , 513 kb): “The Microsoft brand gives Dynamics CRM major momentum. Microsoft Dynamics CRM is one of the newer products included in our evaluation, but the vendor has made impressive progress building out its solution, which emerged as a Leader for the first time in a Forrester Wave.”
- The Forrester Wave™: Enterprise CRM Suites, Q1 2007 (Forrester Research, Feb. 5, 2007, .pdf, 488 kb) Microsoft Dynamics CRM was rated a Strong Performer in this Forrester Wave. Forrester applied two sets of criteria weightings to this analysis, one appropriate for large enterprise wide deployments and another focused on midmarket priorities – the two sets of criteria were then used to evaluate and position the solutions.