A nice perspective … access to communication infrastructure is (ofcourse) just as important as the availability of the ‘kit’ in the datacenter … (You have to be a Forrester subscriber to access the full research, apologies for that).
New threats, such as bird flu, are forcing firms to realize that while they have taken extraordinary measures to protect and continue data center operations in the event of major disaster or serious business disruption, they have not taken the necessary steps to ensure that their people can continue to have access to their applications, data, and communication (email, messaging, voicemail, fax, etc.) in order to remain productive. As enterprises prepare for bird flu, they realize that there are numerous threat scenarios such as transit strikes, civil unrest, and winter storms that affect people more than they affect the availability of data center computing systems. This realization is spurring enterprises to quantify the cost of lost worker productivity and to evaluate new offerings to reconnect workers to the organization as quickly as possible.