Zag zojuist een tweet van @michielveenstra voorbij komen die mij naar de Endgadget site bracht :
Sonos S3 / Play:3 wireless all-in-one speaker system leaked by the feds
… Look what the FCC dragged in: it's a brand new, unannounced all-on-one speaker for inclusion in your Sonos wireless audio system. A mini S5, if you will, that goes by the name "Play:3" according to the black and white FCC labels -- a hint at black and white offerings just like the S5. Curiously, the FCC docs also refer to the Play:3 as the "S3" in keeping with Sonos' S5 nomenclature. Our friend Dave Zatz speculates that the diminutive size and name is a good indicator that the S3 / Play:3 will feature a trio of drivers and dedicated digital amplifiers, akin to the S5's five (two tweeters, two mids, and a subwoofer). And you know what? We'd have to agree. Now, given the S3's size and Sonos' proven ability to use software to perfectly synchronize audio across dozens of Sonos boxes, you'll have to forgive us for wondering if Sonos has a wireless 5.1 home theater solution up its sleeve. Well Sonos, do ya? Evidence of the Play:3 vs S3 naming conventions can be found after the break. ..
For some weeks I had some issues using the Spotify Music Service on Sonos.
Audio streams would stutter or stop. Not a nice experience. What you do in such a case with Sonos is quite simple :
1. When the error occurs you create Diagnostics Info through the menu in one of your controllers. This info is automatically sent to Sonos Support
2. You email Sonos support with a short description of your problem and include the Diagnostics Info number which you just submitted
3. Within 24 hours you get a resolution
Peter, I apologize you are having some issues with Spotify. We are aware of such issues and I have flagged your system for a special update for Spotify. If you use the Desktop Controller Software you need to check for the update in order for it to be installed. On the menu click on Help (Sonos if a Mac) and then click on Check for updates. It should find the update and then you can start the update. After the update is done please try Spotify and let me know if you still experience any issues. Regards, Derek Sonos Support
4. You run the update –> Problem Solved
In itself not rocket science, but apparently the whole support systems is very well thought through. Not only does someone answer your email (duh), but their technical support infrastructure allows them to target updates to those who need it. That’s a design thing and it works ..
Also its not the first time I asked for support and their response is 100% consistent and fast, no matter if you use email or twitter for example; someone contacts you very fast. And when you ask other people about their experience .. same response.
Great job Sonos, Thanks !
Tip : I suppose Sonos can also see that I use the Spotify Service. I really wouldn’t mind getting an email that explains “Some users are experiencing issues with XYZfeature, are you experiencing the same ?” Really I wouldn’t. I would opt in for the Sonos “Pro-active support” feature instantly